Customer Service & Support

At CCR, we do not give our customers the run-around. The complimentary support services developed by CCR addresses all our solutions and ensure the seamless operation of your businesses.

Customer service and support forms an integral part of our business and we strive to keep our customers satisfied at all times. Our Customer Support Center provides a single point of contact to our customers who experience system and technical problems with their products and services.

Our System and Technical department maintains a detail record of clients - the type of equipment and the year purchased. A record of all services carried out on each and every unit of the equipment is also kept. It is the policy of CCR to provide the following:-

• 24 Hours Stand-by Duty by our System & Technical staff during live-run
• 24 Hours Help Desk Support
• Loan units are always available in case of emergency
• Immediate MODEM Support
• Maintenance services during warranty period are F.O.C.
• Maintenance services after the warranty period is always minimal and negotiable
• Advice and consultation on the future upgrade of the system and software

We can be reached as below

For technical assistance, call our support team at 03-8024 9388		Email us your enquiries to ccrsupport@my.ccrbs.com		Write to us your enquiry and we will get back to you soon.